These Terms and Conditions set out the basis on which our removal company provides residential and commercial removal and related services in and around Shepherd's Bush. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means the removal company providing the services.
1.2 "Customer" means the individual, business, or organisation booking or receiving the services.
1.3 "Services" means removal, packing, loading, transportation, unloading, storage, and any associated services agreed between the Company and the Customer.
1.4 "Service Area" means the primary area of operation, which includes Shepherd's Bush and surrounding districts, as reasonably determined by the Company.
1.5 "Contract" means the agreement between the Company and the Customer for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation.
2.1 The Company provides removal services including, but not limited to, domestic moves, office relocations, packing and unpacking, loading and unloading, and short-distance transportation within the service area and to other destinations as agreed.
2.2 The exact scope of services will be outlined in the quotation or booking confirmation, including the locations, date and time, approximate duration, and any additional services requested.
2.3 The Company reserves the right to use its own vehicles, staff, subcontractors, and equipment to deliver the services, provided that the overall quality and safety of the services are maintained.
3.1 A booking may be made by the Customer through the Company’s accepted communication channels or booking systems. The Customer must provide accurate and complete information regarding the type and quantity of items, access conditions, addresses, dates, and any special requirements.
3.2 The Company will issue a quotation based on the information provided. Quotations are usually estimates and may be subject to change if the information supplied by the Customer is incomplete, inaccurate, or later amended.
3.3 A Contract is formed when the Customer confirms acceptance of the quotation or otherwise instructs the Company to proceed, and the Company accepts the booking. Acceptance may be given in writing or by other agreed means.
3.4 The Customer is responsible for checking the details of the booking confirmation and must notify the Company of any errors or required changes as soon as possible, and in any event before the date of the service.
3.5 The Company may decline a booking or cancel a provisional booking at its discretion, for example where the service requested is outside its usual service area, the work is unsafe or unreasonable, or the Customer has outstanding unpaid charges.
4.1 All prices are provided in pounds sterling unless otherwise stated. Prices may be based on factors including volume, weight, distance, property access, parking arrangements, and the level of service and staffing required.
4.2 Quotations are valid for a limited period as stated in the quotation. If no period is stated, quotations are valid for 30 days from the date of issue, subject to availability of resources on the requested date.
4.3 The Company reserves the right to revise the price if:
(a) the Customer changes the date, time, collection address, or delivery address;
(b) additional items or services are added which were not included in the original quotation;
(c) access is more difficult than stated, including stairs, lifts, narrow entrances, or restrictions on parking or loading;
(d) there are delays beyond the reasonable control of the Company caused by the Customer, third parties, or external conditions such as traffic or waiting times for keys.
4.4 Where possible, any adjustment to the price will be agreed with the Customer before or during the provision of the services. If agreement cannot be reached, the Company may reasonably suspend or cease work until the matter is resolved.
5.1 Unless otherwise stated in writing, payment terms are as follows:
(a) For domestic moves, a deposit may be required upon booking, with the balance payable on or before completion of the services on the moving day.
(b) For commercial moves, payment terms may be agreed separately, but the Company may still require a deposit or full payment in advance.
5.2 The Company accepts payment by the methods specified in the quotation or booking confirmation. Cash payments, if accepted, may be subject to additional conditions.
5.3 If the Customer fails to make payment when due, the Company may:
(a) suspend or refuse to provide further services;
(b) retain possession of goods until payment is received in full, where legally permitted;
(c) charge interest on overdue amounts at the statutory rate permissible under English law, calculated on a daily basis until payment is made.
5.4 All charges are exclusive of any applicable taxes or levies, which will be added where required by law.
6.1 The Customer may cancel or amend a booking by providing written or recorded notice to the Company. The date on which the Company receives the notice will be treated as the date of cancellation or amendment.
6.2 Cancellation charges may apply as follows, unless otherwise stated in writing:
(a) More than 7 days before the scheduled service date: no cancellation fee, and any deposit (less reasonable administration costs) may be refunded or credited at the Company’s discretion.
(b) Between 3 and 7 days before the service date: the Company may retain all or part of the deposit, or charge up to 50 percent of the estimated price.
(c) Less than 3 days before the service date or on the day of service: the Company may charge up to 100 percent of the estimated price.
6.3 If the Customer requests a change of date, time, or other material aspect of the service, the Company will endeavour to accommodate the change but cannot guarantee availability. If the Company cannot accommodate the change, the original booking may be treated as a cancellation and the relevant charges may apply.
6.4 The Company may cancel or postpone a booking if:
(a) the Customer fails to comply with these Terms and Conditions;
(b) access is unsafe or impossible;
(c) severe weather, road closures, or other events beyond the Company’s control make it unsafe or impractical to provide the services;
(d) the Customer has not paid the required deposit or advance payment.
6.5 In the event of cancellation by the Company (other than due to a breach by the Customer), any payments received for services not provided will be refunded or credited. The Company will not be liable for any indirect or consequential losses arising from such cancellation.
7.1 The Customer is responsible for:
(a) ensuring that access at collection and delivery addresses is safe, lawful, and adequate for the Company’s vehicles and staff;
(b) arranging any necessary parking permits, suspensions, or permissions from local authorities or property managers;
(c) properly locking, securing, and preparing items for transport if the Customer is not using the Company’s packing service;
(d) removing and safely disconnecting any appliances, fixtures, or fittings prior to the service, unless otherwise agreed;
(e) ensuring that no prohibited, dangerous, illegal, or perishable items are included in the goods to be transported or stored.
7.2 The Customer must be present or represented at the collection and delivery addresses to guide the Company’s staff, confirm inventories if applicable, and sign job sheets or delivery notes.
7.3 The Customer must inform the Company of any fragile, valuable, or special items that require particular care or handling.
8.1 Unless expressly agreed in writing, the Company will not carry or store the following:
(a) hazardous, toxic, flammable, or explosive materials;
(b) illegal goods, stolen goods, or items of unlawful possession;
(c) live animals, plants that require controlled conditions, or perishable food;
(d) cash, financial instruments, jewellery, antiques, fine art, or other high-value items exceeding the Company’s standard liability limits;
(e) items requiring special licences or handling under applicable law.
8.2 If such items are transported or stored without the Company’s knowledge, the Company will have no liability for any loss or damage, and the Customer will be responsible for any resulting loss, damage, or expense incurred by the Company.
9.1 The Company will exercise reasonable care and skill in providing the services. However, liability is subject to the limitations set out in this section.
9.2 The Company’s liability for loss or damage to goods, where such loss or damage is caused by the Company’s negligence or breach of contract, will be limited to a reasonable amount per item and per consignment, as stated in the quotation or booking confirmation, or otherwise to a fair market value up to a capped total liability.
9.3 The Company will not be liable for:
(a) loss or damage arising from inherent defects, weakness, or pre-existing damage in items;
(b) normal wear and tear, minor scratches, or cosmetic damage that does not affect functionality;
(c) indirect or consequential losses, such as loss of profit, loss of use, or emotional distress;
(d) loss or damage arising where the Customer has packed the items themselves and the damage is attributable to poor packing or insufficient protection;
(e) loss or damage arising from circumstances beyond the Company’s reasonable control, including but not limited to accidents, traffic delays, weather, or acts of third parties.
9.4 The Customer is advised to arrange suitable insurance cover for their goods during removal and transit, including any items of high value or special sensitivity. The Company may offer additional cover or extended protection options where available.
9.5 Any claim for loss or damage must be notified to the Company as soon as reasonably possible and in any event within 7 days of the completion of the services. The Customer must provide reasonable evidence of the loss or damage and cooperate with the Company in investigating and resolving the claim.
10.1 The Company operates in accordance with relevant waste management and environmental regulations. Where the services include disposal or removal of unwanted items, the Company will aim to use lawful and responsible outlets, including reuse, recycling, and licensed waste facilities where practicable.
10.2 The Customer must not request or require the Company to dispose of waste or items in an unlawful manner, including fly-tipping or the use of unauthorised locations.
10.3 The Company may refuse to take items that are unsuitable for disposal under its usual arrangements, such as hazardous waste, clinical waste, or items requiring specialist treatment or permits.
10.4 Additional charges may apply for the collection and disposal of large volumes of waste, bulky items, or materials that incur higher processing or disposal costs. The Company will notify the Customer of such charges wherever possible before proceeding.
11.1 The Company will use reasonable efforts to provide the services on the agreed date and within any agreed time window. However, all times are estimates and cannot be guaranteed, particularly for services dependent on traffic, access, or third-party arrangements.
11.2 If the Company is delayed due to circumstances within its control, it will take reasonable steps to minimise the delay and keep the Customer informed where practicable.
11.3 If the Company is delayed due to circumstances beyond its control, including but not limited to traffic congestion, road closures, adverse weather, or delays in key collection or property access, the Company will not be liable for any resulting loss or inconvenience. Additional waiting time charges may apply where delays cause the Company’s staff or vehicles to be kept waiting beyond a reasonable period.
12.1 If the Customer is dissatisfied with any aspect of the services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
12.2 Complaints should ideally be made in writing, setting out the nature of the issue, the date of the service, and any relevant supporting information.
12.3 The Company will review the complaint and aim to provide a response within a reasonable timeframe. The Company may request additional information or evidence from the Customer.
12.4 Both parties agree to attempt to resolve disputes amicably and in good faith before resorting to legal proceedings.
13.1 The Company will collect and process personal data only to the extent necessary for the provision of the services, internal administration, and legal or regulatory compliance.
13.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary for the performance of the Contract, for legal reasons, or with the Customer’s consent.
14.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract.
14.2 Any variation to these Terms and Conditions must be agreed in writing by an authorised representative of the Company.
15.1 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will continue in full force and effect.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation are governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided under them.
By confirming a booking or using the Company’s services in Shepherd's Bush or the surrounding area, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
We are one of the removal companies in Shepherd's Bush, W12 which provide excellent level of services at prices that won't burn a hole in your pocket.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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